Senior Client Partner

The mission

Be the single point of contact and the person accountable for the client relationship, in a journey that starts at onboarding. A consultative, strategic role built on three integrated fronts: strategic advisory, internal orchestration, and ownership of revenue and expansion.

The client journey has two zones of ownership: the Project (pre-work, setup, and onboarding), managed by the Project Manager, and the Account (validation, ramp-up, expansion, and renewal), which is yours. You take part in the kick-off and run onboarding in partnership with the data team — from go-live on, the relationship is yours.

What you'll do

• Strategic account management. A plan per account with objectives, milestones, risk mitigation, and expansion opportunities. An enterprise book of business segmented by tier (based on active licenses), each with its own cadence, business reviews, and renewal window.

• Real multi-threaded relationships. From day-to-day users to C-suite sponsors (CMI, CMO, VP Marketing, CGO). Run MBRs and EBRs — and raise the conversation to business strategy, not a feature list.

• Adoption and value realization. Fast time-to-value: onboarding, synthetic persona setup, enablement, and planning. Run every phase of the lifecycle (onboarding, validation, ramp-up, consolidation, renewal) and monitor Health Score, use-case KPIs, engagement, and CSAT.

• Predictable retention. Spot renewal risk early through the Health Score and lead renewals proactively. Every at-risk account gets an action plan within 24 hours.

• Expansion engine. Systematically identify cross-sell and upsell — new segments, business units, brands, and regions that could take on additional licenses. Structure the opportunity and coordinate with the AE on negotiation and close.

• Advocacy and voice of the customer. Turn champions into advocates (case studies, testimonials, references), and bring feedback, feature requests, and market signal back to Product and leadership.

Requirements

Required:

• 3 to 5+ years in Customer Success, Account Management, Client Partner, or Strategic Accounts in B2B SaaS/tech

• Enterprise CS experience with strong consultative skills — you lead the conversation, you don't just react to it

• A track record of owning NRR, with consistent retention and expansion attainment

• An analytical, value-driven profile: you use product usage, health score, and NPS to act proactively, not just to report

• Commercial instinct: real comfort leading pricing conversations, negotiation, and renewal

• Proven executive relationships with CxOs and VPs on enterprise accounts

• Ability to manage multiple projects and stakeholders at once, inside complex organizational structures

• Intermediate English: we're preparing for international expansion, and English will be required soon.

Nice to have: enterprise accounts in research, data, technology, SaaS, or AI · high-growth companies · having built a CS operation from scratch · experience at startups and scaleups · an affinity for artificial intelligence

Compensation

• Base (PJ) according to the agreed range and offer

• Variable commission tied to book-of-business performance: a percentage on quarterly, semi-annual, and annual contracts, with an accelerator for hitting target (retention + expansion)

The model is designed to reward expansion and ownership — grow the book, earn more.

How we work

Team distributed across Brazil, with an in-person offsite in São Paulo every six months · contractor (PJ) engagement

Process

Screening → conversation with People → technical case → interview with CS leadership → offer