Legal documents and agreements
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These Terms of Service (“Terms”) govern the use of the Galaxies platform, available at app.galaxies.nexus and related systems (the “Platform”), operated by Galaxies Ltda., headquartered at Alameda Rio Negro, nº 503, Sala Comercial 2020, Alphaville Centro Industrial e Empresarial, Barueri, SP, Brazil, enrolled with the Brazilian taxpayer registry (CNPJ) under no. 49.459.097/0001-94 (“Galaxies,” “we,” or “us”).
Three parties matter here:
Galaxies — the company that builds and operates the Platform.
Client — the company that contracts with Galaxies, typically through a commercial proposal or software license agreement.
User — anyone the Client authorizes to use the Platform on its behalf.
The Client is responsible for everything its Users do on the Platform. If you're using Galaxies as a User, your organization has already agreed to these Terms on your behalf — using the Platform means you agree to them too.
1. How the Platform works
Galaxies gives you access to Synthetic Personas: AI-driven models built to simulate how real audience segments think, react, and decide. You can use them to test messaging, pressure-test strategy, and get directional answers faster than traditional research allows.
Some Synthetic Personas are private, built exclusively for your organization and trained only on what you and Galaxies put into them. Others are public: personas whose underlying identifier is shared across multiple Galaxies clients. Public personas improve over time from the aggregate of everyone's interactions with them, which means content or context added by one client can shape how that persona responds to others. Private personas don't work this way — what you put in stays yours.
We rely on multiple AI providers to power the Platform, including Google, OpenAI, and Anthropic. We choose which provider handles which request at our discretion, and we may change providers without prior notice.
Synthetic Personas are probabilistic, not deterministic. They can be wrong, inconsistent, or produce outputs that don't reflect reality — that's inherent to how generative AI works, not a defect. Any accuracy or confidence metric we show you is indicative, not a guarantee. Don't use Synthetic Personas to make legally binding decisions about identifiable individuals, and don't use them for any discriminatory purpose. Some features are labeled beta or experimental — treat them accordingly, and expect them to change.
2. License
We grant you a non-exclusive, limited, personal, non-transferable, and revocable license to use the Platform for the purposes set out in your contract with Galaxies. You may not share your account or login credentials with anyone outside your organization. If a User's access is deactivated, whatever they created on the Platform stays with the Client's organization — it doesn't leave with them.
3. How we handle personal data
Personal data collected through the Platform is handled as described in our Privacy Policy, further down this page. That's the full and current account of what we collect, why, and what your rights are — this section is just a pointer to it.
4. Your obligations
As a Client or User, you agree to use the Platform lawfully and in good faith. You will not:
use the Platform for anything illegal;
resell, sublicense, or otherwise make the Platform available to third parties without our written consent;
upload malware or anything designed to damage or disrupt the Platform;
interfere with the Platform's operation or security;
post defamatory, infringing, or unlawful content;
reproduce or redistribute Platform content beyond what your license allows;
circumvent access controls, rate limits, or intellectual property protections;
use bots, scrapers, or other automated means to access the Platform outside its intended interfaces;
reverse-engineer, decompile, or attempt to extract the Platform's underlying models or source code;
inject code or mine data in ways not intended by the Platform's design;
attempt to disrupt or overload the Platform's infrastructure;
use the Platform's outputs to train your own AI models or build a competing database; or
attempt to gain unauthorized access to any part of the Platform, other clients' data, or our systems.
You may use the Platform internally across your organization, and you may share isolated statistics or non-sensitive insights derived from it externally, provided you don't share sensitive information and you credit Galaxies as the source.
You agree to indemnify Galaxies against claims, damages, and expenses arising from your breach of these Terms or misuse of the Platform.
5. Limitations of liability
The Platform is provided “as is,” for informational purposes. It's a decision-support tool, not a decision-making guarantee — Synthetic Personas simulate audience behavior, they don't predict it with certainty, and you remain responsible for the business decisions you make using our outputs.
Neither party is liable for delays or failures caused by events outside its reasonable control (force majeure).
Our total liability under these Terms is capped at the amount you paid us in the 12 months preceding the claim. We are not liable for lost profits, indirect damages, lost business opportunity, lost revenue, or reputational harm, to the extent permitted by law.
6. Intellectual property
Galaxies owns all intellectual property in the Platform, its underlying Solutions, database, and know-how. Nothing in these Terms transfers that ownership to you. If you give us feedback on the Platform, we can use it without owing you anything for it.
You may not use the Galaxies name or trademarks without our consent, remove any intellectual property notices from the Platform, or use it to build a competing product or train your own models on its content. If you develop something derivative of the Platform in violation of these Terms, ownership of that development vests in Galaxies automatically.
We continuously improve the Platform using aggregated and anonymized usability and telemetry data. We never use one client's raw, identifiable data to train models or improve outcomes for another client — only abstracted, non-identifiable patterns feed into that process.
7. Availability
We target 98.5% uptime for the Platform, excluding: emergency maintenance, outages caused by third-party providers, cyberattacks, force majeure, suspension due to a breach of these Terms, failures in your own infrastructure, or downtime required for legal or regulatory compliance. We'll give you at least 8 hours' notice before planned maintenance.
We may modify or discontinue features at any time. If a change materially affects how you use the Platform, we'll give you reasonable advance notice, and you can terminate your contract without penalty if the change materially harms your use case.
8. Payment
Pricing, billing cadence, and payment terms are set out in your commercial proposal or software license agreement with Galaxies, not in these Terms.
9. Term and termination
Unless your contract says otherwise, either party can terminate with 30 days' written notice. We can terminate immediately, without refund, if you breach these Terms, use the Platform illegally or fraudulently, or engage in any prohibited use listed in Section 4.
If we discontinue the Platform entirely, we'll give you reasonable notice and refund any unused prepaid amounts on a pro-rata basis.
Sections on intellectual property, data protection, and general provisions survive termination.
10. Contact
Questions about these Terms: contato@galaxies.gg.
11. Additional terms
We may update these Terms with at least 10 days' notice of material changes. If you disagree with a change, you can terminate within 5 days of that notice; continued use after that window counts as acceptance.
Where these Terms conflict with your commercial proposal or license agreement, commercial terms (price, contract length) follow your agreement — Platform usage terms follow these Terms.
If any provision of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision isn't a waiver of it. You can't assign your contract without our consent; we can assign ours to a group company or as part of a merger or acquisition. Both parties agree to keep non-public information about the Platform confidential. While your contract is active, we may reference your name and logo in our marketing materials, consistent with your brand guidelines.
12. Governing law
These Terms are governed by the laws of the Federative Republic of Brazil. Any disputes will be resolved in the courts of São Paulo, SP.